Privacy Policy

rent2go ("we", "us") is the personal information controller for the information described here. Hosts and partner rental businesses who receive your details for a booking handle them as separate controllers and must protect them too.

• Account: your name, email address, mobile number, and password (stored only as a secure hash).
• Identity verification: legal name, date of birth, address, ID type and number, photos of your government ID or driver's license, and a selfie.
• Host details: storefront name, pickup area, verification details, and the bank or e-wallet account you want payouts sent to.
• Bookings: dates, items, prices, requirements, documents you attach, pickup and return notes, and disputes.
• Messages you send through the site, and the notifications we send you.
• Payments: amounts, method, status, and references from our payment providers, and receipts you upload. Card numbers go directly to the payment provider; we never receive them.
• Location: the pickup areas hosts enter and the place names you search for. Your chosen search area is saved only in your browser.
• Technical data: IP address, device and browser type, pages visited, and error logs that keep the site secure and working.

• To create your account, sign you in, and keep it secure.
• To check identities, prevent fraud, and keep renters and hosts safe.
• To run bookings: send requests to hosts, place partner bookings, take and refund payments, and pay hosts.
• To send booking emails, receipts, password resets, and important account notices.
• To handle support requests and disputes.
• To understand how the site is used, fix problems, and improve it.
• To meet legal, tax, and regulatory duties.

We rely on what the Data Privacy Act allows: performing our contract with you, your consent (for example, for identity checks), our legitimate interest in a safe and working marketplace, and compliance with the law. We do not sell your personal information.

• Hosts you book with: your name, contact details, booking details, the documents you attach to the request, and whether you are verified.
• Partner rental businesses (such as Nomad Rentals and partner court venues) for partner bookings: your name, contact details, booking details, and your government ID or driver's license through links that expire after 15 minutes. Never your selfie or proof of address.
• Payment providers, such as Maya and PayMongo, to take payments and refunds.
• Service providers that run the site for us: Vercel (hosting and privacy-friendly visit statistics), Amazon Web Services (database and file storage), Resend (email delivery), and Photon by Komoot (place name search). They may only use your information to provide their service to us.
• Authorities, when the law requires it or to protect someone's safety, rights, or property.
• A buyer or successor, if the business is reorganized or sold, under the same protections.

Our database and files are stored with Amazon Web Services in Singapore. Some service providers, such as our hosting and email providers, process information in other countries, including the United States. We choose providers that protect information to a standard comparable to Philippine law.

We keep account information while your account is open. Booking, payment, and dispute records are kept for as long as tax and accounting rules require, which is generally up to ten years. Verification documents are kept while your account is active and deleted or anonymized within a reasonable time after you close it, unless we need them for an open dispute or a legal claim.

Information travels over encrypted connections. ID photos and receipts are stored privately and shared only through short-lived signed links. Passwords are hashed, payment provider keys are encrypted, and access to personal information is limited to people who need it to run the service. No system is perfectly secure; if a breach affects you, we will notify you and the National Privacy Commission as the law requires.

Under the Data Privacy Act you have the right to:

• be informed about how your information is processed,
• access your information and get a copy of it,
• correct information that is wrong or out of date,
• object to processing, and withdraw consent you gave,
• have your information erased or blocked when it is no longer needed or was processed unlawfully,
• receive your information in a portable format,
• be compensated for damages caused by inaccurate or unlawfully processed information, and
• file a complaint with the National Privacy Commission (privacy.gov.ph).

To use these rights, email support@rent2go.ph from the address on your account. We reply within 30 days. Withdrawing consent for identity checks may mean you can no longer book listings that require them.

We keep your sign-in session, theme, and search area in your browser's local storage so you stay signed in and the site remembers your choices. Our visit statistics do not use cookies or follow you across other sites. We do not use advertising cookies.

rent2go is for people 18 and over. We do not knowingly collect information from children; if you think a child has signed up, tell us and we will delete the account.

We will post any update here with a new date. If a change affects how we use information you already gave us, we will tell you before it takes effect.

For privacy questions or requests, contact our Data Protection Officer at support@rent2go.ph.