Help
Help for renters and hosts
Answers to the most common questions about requests, payments, deposits, and listing your items.
Requests and bookings
A request becomes a booking when the host accepts it. You can follow its status and message the host from the booking page.
- Find all requests in My rentals
- Pending means the host hasn't replied yet
- Declined dates open up for others
Payments and deposits
Each booking shows what is paid online and what is paid to the host in person. Deposits are always paid in person, with no fee. If you paid ahead, upload the receipt on the booking page.
- Total due at pickup is shown on every booking
- Upload GCash or bank receipts as payment proof
- Raise a dispute from the booking if something goes wrong
For hosts
Anyone can list, with or without a shop. Add your name, pickup area, and mobile number, then add listings with photos, a rate, a deposit, and pickup details.
- Photos are resized automatically
- Block dates on each item's calendar
- Accept, decline, and mark items returned in Bookings